1. Reservations
Your room is reserved up to 1pm on the arrival date. You must guarantee your reservation at the time of booking, all non-guaranteed rooms will be released three days prior to arrival.
You can guarantee your room by giving your credit or debit card details at the time of booking or by paying for your room in full when you make the reservation up to three days prior to arrival. Payment can be made by debit / credit card, Premier Inn Business Account Card, cheque or Whitbread Leisure Vouchers (UK Only). The Premier Inn Business Account was previously called Premier Travel Inn Business Account and these cards will continue to be accepted.
Premier Inn must receive all cheques at least five (5) working days before the arrival date. Premier Inn regrets that if a cheque is received late or dishonoured it may not be able to keep the room available.
To use your Emerald discount card, you must quote your card number at the time of booking. Bookings can only be accepted by telephone. All reservations are subject to availability and when including a Saturday night have to be for a minimum of two nights (including either a Friday or Sunday night). All other Emerald Club terms and conditions apply.
To use your Whitbread Privilege Card, book via the Customer Contact Centre and present your card on check-in to validate your discount. All reservations are subject to availability.
2. Payment
At Premier Inn you pay for your room on arrival.
Premier Inn accepts payment by cash, cheque (with a valid cheque guarantee card), credit card (VISA, MasterCard, American Express), Premier Inn Business Account Card (the Premier Inn Business Account was previously called Premier Travel Inn Business Account and these cards will continue to be accepted) and Whitbread Leisure Vouchers (UK Only). Some hotels also accept Diners Club.
For clarification please contact your chosen Premier Inn directly.
Family discount cards are no longer accepted.
Customers paying with cash or Whitbread Leisure Vouchers are required to provide identification on check-in. Acceptable forms of ID are: current driving licence, ID card, passport, utility bill / bank statement (with address) or police warrant card.
Please note we do not give change from Whitbread Leisure Vouchers
3. Room prices
Room prices are per room, per night and are inclusive of VAT (15% UK, 13.5% RoI). Meals are not included in the room price.
You may pay for breakfast at the same time as paying for your room. All other meals must be paid for separately.
Premier Inn reserves the right to review its room prices from time to time. If you make a reservation more than one month in advance, the quoted room price may change before the date of your stay at Premier Inn.
Although Premier Inn aims to inform you before it makes price increases, Premier Inn reserves the right to charge the room price current on the arrival date or you may cancel the reservation without charge.
Some hotels may charge a supplement during key events and periods of high demand. For details of our most current room prices please check our website permierinn.com or contact your chosen Premier Inn direct.
For details of our room prices, please check our website www.premierinn.com or contact your chosen Premier Inn directly.
To use your Emerald discount card, you must quote your card number at the time of booking. All reservations are subject to availability and when including a Saturday night have to be for a minimum of two nights (including either a Friday or Sunday night). All other Emerald Club terms and conditions apply.
4. Cancellations
If you cancel a guaranteed room after 1pm on the arrival date, you will be charged for one night's accommodation per room booked.
A cancellation reference will be given and must be retained as proof of cancellation.
If you decide to shorten your stay you must inform us by 12pm on the day otherwise you will be charged the cost of one night’s accommodation per room booked.
5. Arrival and departure
Rooms are available from 2pm on the arrival date.Please let your chosen Premier Inn know if you are likely to arrive after 11pm.
6. Group bookings
If you wish to make reservations for 5 rooms or more, our group bookings policy will apply. Please contact your chosen Premier Inn for further details.7. Particular requirements
Family rooms offer accommodation for two adults and up to two children aged 15 and under (and a child under 2 years in a cot), or a maximum of 2 adults.Premier Inn can provide cots at no extra charge.
Please note that family rooms are not available at a few hotels including Basildon (East Mayne), Birmingham Broad Street (Canal Side), Cardiff East, Exeter, Milton Keynes East (Willen Lake), Northampton West (Harpole) and Tring. Where family rooms are not available, a second room for up to two children aged 15 and under will cost 50% of the normal room rate at the weekend (Friday, Saturday and Sunday nights).
Please be advised that twin rooms may consist of a double bed and a sofa/pull out bed.
In accordance with the no-smoking legislation, all Premier Inns are smoke free premises and smoking is not permitted anywhere within any Premier Inn. Failure to adhere to this no smoking policy will result in an additional charge of £100.
Most Premier Inns have rooms which are specially adapted for customers with disabilities. If no disabled room is available at the hotel of your choice we will contact neighbouring Premier Inns to help find suitable accommodation.
Alternatively, if you have difficulty walking but do not require a specially adapted room, you may request a room on the ground floor near reception for easier access.
Although Premier Inn will make every possible effort to accommodate your personal requirements, all rooms are subject to availability. We apologise in advance if your particular requests cannot be met.
8. Breakfast
Breakfast is served in the restaurant between 7am and 9am on weekdays and between 8am and 10am at weekends and on Bank Holidays.At some locations breakfast hours are extended.
Our Premier Inns at RoadChef motorway service areas do not offer Premier Inn breakfast choice but an alternative is offered within the RoadChef restaurant.
'Kids eat free' breakfast offer
One breakfast per child only to be taken in the restaurant. This offer does not apply to take-away breakfast where offered. Up to a maximum of two (2) children can eat breakfast free per adult purchasing a full Premier breakfast.The offer applies to Premier Inn residents only.
The Premier Inn 'Kids eat free' breakfast offer applies to children aged 15 and under.
Children aged 16 and over, and children of any age accompanied by an adult purchasing a continental breakfast will be charged the adult price for breakfast.
9. Restaurant
Meals are available at the restaurant situated in or next to each Premier Inn.Restaurants within motorway service areas are unlicenced.
10. Please note
We regret that, with the exception of assistance dogs, no pets are allowed in Premier Inn.Electrical appliances, such as toasters, mini cookers and portable grills, may not be used in the rooms as they may set off the sensitive fire alarm system.
Reservations for rooms are non-transferable and must not, under any circumstances, be sold or otherwise transferred to a third party who is not a member of your group.
You must not advertise, market or otherwise offer any Premier Inn room for sale either on its own or as part of a combined offer.
Premier Inn is part of Whitbread Group PLC. Customer Services Department, Premier Inn, Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable LU5 5XE.
Prices include VAT (15% UK, 13.5% RoI). All prices and details are correct at current time and are subject to change without notice.